Full Version : Cannot enter my key
medsupport >>Med Sound Studio Help >>Cannot enter my key


Matt James- 10-11-2006
I have received my copy the DVD, but I am not able to enter my key. This is a problem that I have experienced since downloading the trial version.

My trial key has already expired, but when I launch MED I cannot enter my registered user key.

The Med Soundstudio loading screen is displayed, followed by a message box with the message "Error - Resource Not Found". Upon closing this a window appears with the title "Key Expired" but the content is the standard "Page cannot be displayed" error message. I cannot load the MED Soundstudio software.

I have uninstalled MED and re-installed it several times, cleaning up the registry each time using RegistryFix without any change to the end result.

I am running the software on a Japanese Version of Windows XP, which may be the cause of the problem.

Note that during the time my trial key was valid, I was able to use the software without any problem. I have also contacted MED support, but - despite numerous suggestions - the problem could not be corrected.

Any help would be greatly appreciated.

Cheers,

Matt


RBF Software- 10-11-2006
Hello Matt,

Just sent you an e-mail about this

Ray

Matt James- 10-12-2006
Ray,

Many thanks. Thanks to your special compilation the problem is now solved.

I'll take care to ensure that my virus software is switched off should I change computers in the future.

Thanks again,

Matt

RBF Software- 10-12-2006
Your very welcome Matt, sorry it took so long to suss out the problem cool.gif

Ray

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