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> Issue with keys (V1.7a)
graffias79
Posted: July 08, 2009 01:52 am
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Hi,

I have sort of a problem here. April 2008 I purchased v1.7a of Med Soundstudio. I received some temporary keys which I used. Then I was emailed permanent keys when my payment cleared. I didn't put the new keys in when I got them so I stopped using the software for quite a while. Well earlier this year I came home and found that we were experiencing brownouts for hours due to a careless person who installed new digital electric meters on our building. My PC had been starting and then losing power and then restarting again ad nauseum for hours. Needless to say my operating system was trashed. I reinstalled Windows on my system. I was looking through some old data and found some of my old MED modules which reminded me about the PC version I bought. I installed it and found that my permanent key no longer works. Apparently it was tied to my old Windows installation.

Is there anything that can be done? sad.gif

Please and thank you.
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RBF Software
Posted: July 08, 2009 11:13 am
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QUOTE (graffias79 @ July 08, 2009 02:52 am)
Hi,

I have sort of a problem here. April 2008 I purchased v1.7a of Med Soundstudio. I received some temporary keys which I used. Then I was emailed permanent keys when my payment cleared. I didn't put the new keys in when I got them so I stopped using the software for quite a while. Well earlier this year I came home and found that we were experiencing brownouts for hours due to a careless person who installed new digital electric meters on our building. My PC had been starting and then losing power and then restarting again ad nauseum for hours. Needless to say my operating system was trashed. I reinstalled Windows on my system. I was looking through some old data and found some of my old MED modules which reminded me about the PC version I bought. I installed it and found that my permanent key no longer works. Apparently it was tied to my old Windows installation.

Is there anything that can be done? sad.gif

Please and thank you.

An email will be sent to you today

Ray

PS

This forum is great for users to get advice and help/suggestions
from fellow users, (it's main purpose), but for serious problems
like this, you will get a quicker response via the MED Mailer as
your post would be automaticaly sent to me.

To join, browse to:

http://groups.yahoo.com/group/MED_Soundstudio

Due to many spam attacks sent to our old e-mail links this
is now the quickest way to get help directly from the authors.

As I said, this Forum is for general requests for help/advice posted by users.


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graffias79
Posted: July 08, 2009 10:40 pm
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Thank you SO much!!
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RBF Software
Posted: July 09, 2009 01:00 pm
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QUOTE (graffias79 @ July 08, 2009 11:40 pm)
Thank you SO much!!

You are very welcome wink.gif

Ray


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Mhaille
Posted: October 25, 2009 12:19 pm
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Similar thing happened to me, I purchased V1.7a on the 12/07/2008 and now find I cannot use it. sad.gif

Any help would be most welcome....

Regards,
Craig
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RBF Software
Posted: October 30, 2009 08:02 am
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QUOTE (Mhaille @ October 25, 2009 01:19 pm)
Similar thing happened to me, I purchased V1.7a on the 12/07/2008 and now find I cannot use it. sad.gif

Any help would be most welcome....

Regards,
Craig


Hello Craig,

Did you follow the info given to graffias?

ie., browse to:
http://groups.yahoo.com/group/MED_Soundstudio

Another perhaps, quicker way to get help is by browsing to: http://www.soundstudio.info/
enter the Windows v2 area and on the right of the screen you will
see "Registered Users" - "Having Problems with your keys?"
Select that.

Ray

PS

Although it says "having trouble with your v2 keys", if we still have your keys on record we will re-post them to you.
Note that I say "if", it depends how long ago you registered your v1.xx as we only retain keys for a year, so you 'might' be out of luck, but it's worth a try.

"Why only a year?" I hear you say, because although we retain the reg users e-mail details, we only retain a copy of the actual large email sent to a new reg user containing his/her generated keys for that length of time.


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